I've found several unanswered questions in the mail list archives with similar
questions about looping through attachments.
I saw several times it suggested to loop through attachments using something
like
while ( my $AttachObj = $self->TransactionObj->Attachments->Next ) {
# do something with $AttachObj
}
This code doesn't work because ->Next doesn't exist for the Attachment object.
Is there any other way to do this? Sorry if this is incredibly simple to do.
I'm not familiar with Perl and try to poke around and see if I can figure it
out.
----------
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560
Follow Ex Libris on Twitter: @exlibrisgroup<http://twitter.com/ExLibrisGroup>
From: John Alberts
<[email protected]<mailto:[email protected]>>
Date: Wed, 6 Jul 2011 22:01:47 +0000
To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Subject: Re: [rt-users] how to access content for an attachment in scrip?
Using the rt console, I can see that there are actually 3 attachments, even
though the I only sent one and the web ui only shows 1, so I'm sure the problem
is that I'm selecting the wrong attachment.
Here's what I see from the console.
./rt show 2075/attachments
19671: (Unnamed) (multipart/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)
The attachment I would like will always be named env-vars.txt. How can I get
the contents for the attachment name env-vars.txt?
Thanks
John
From: John Alberts
<[email protected]<mailto:[email protected]>>
Date: Wed, 6 Jul 2011 20:06:34 +0000
To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Subject: [rt-users] how to access content for an attachment in scrip?
Hi. I'm trying to customize the scrip shown at the bottom of this wiki page:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
I know there is an extension that does merging, but I want to do some other
things with the Nagios variables I have attached as a plain text file to the
ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an attachment
and put it in a variable named $content. I suspected that this was not
working, so I added a debug line to dump the contents of $contents and it is
empty.
Here is the scrip code.
my $T_Obj = $self->TicketObj;
my $AttachObj = $self->TransactionObj->Attachments->First;
my $content = $AttachObj->Content;
$RT::Logger->debug("Contents: " . $content);
The log output shows:
[Wed Jul 6 19:47:49 2011] [debug]: Contents: ((eval 3934):4)
The attachment is attached to the ticket. I can see it in the web ui and can
open and read it with no problems. Any idea what I'm doing wrong here?
Thanks
John
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2011 Training: http://bestpractical.com/services/training.html
