Hi everyone, Thanks for your input, this helped me out tremendously.
It's a shame that searching based on user CF's isn't possible, in a way users are connected to tickets and other attributes (the default user fields) seem to be possible. Hopefully it will be possible to also search on user CF's in the future :) (hint hint lol) For now I'm going to go with the option of filling a ticket CF with the content of a user CF, I've found these wiki pages that will probably help me with that task: - http://requesttracker.wikia.com/wiki/Contributions - http://requesttracker.wikia.com/wiki/AutomaticCustomFieldValue - http://requesttracker.wikia.com/wiki/SetCustomFieldViaMail Thanks again, I'm off to create a nice custom scrip to achieve my goals. Best regards, Bart 2011/7/6 Ruslan Zakirov <[email protected]> > Hi, > > On Wed, Jul 6, 2011 at 4:30 PM, Bart <[email protected]> wrote: > > Hi, > > I'm having some trouble with searching in RT, we have a situation where > we > > want the ability search on user CF's. > > What I'm seeing is that I can only select fields that are in a ticket. > I'd > > need requestor-->CF.SomeCF like it's possible to do > Requestor-->organization > > in the search form. > > What would be the best way for achieving this? > > Such searches are not available at the moment. As workaround a scrip > can be used that duplicates some users' info in ticket's custom fields > and search performed by tickets' CFs. > > > I'm using RT 4, the place where I'm trying the search is on the "new > search" > > page. > > Best regards, > > > > Bart > > > > > > > > -------- > > 2011 Training: http://bestpractical.com/services/training.html > > > > > > -- > Best regards, Ruslan. >
-------- 2011 Training: http://bestpractical.com/services/training.html
