On Tue, Jul 12, 2011 at 03:36:12PM -0600, Thierry Thelliez wrote: > I am just curious as why one cannot search for deleted items from the > UI (3.8.7). Is there a technical reason? Or a process issue? > > In a past email discussion, I saw that one could create a special page > to display the deleted tickets. But I just wonder the reason why it is > not available in the first place.
Process. Deleted tickets are supposed to be deleted. You possibly want resolved, rejected or a custom inactive status. You should be able to remove DeleteTicket if you don't want users using it. -kevin
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