On Tue, Jul 12, 2011 at 02:47:26PM -0400, Jeff Blaine wrote: > Hi, > > I've hit the following snag, with more info futher down. > If anyone has any ideas, I'd love to hear them! > > 'Everyone' has 'CreateTicket' rights. > > First the error: > ============================================================= > [root@rtdev1 log]# /apps/rt/bin/rt-mailgate --debug --queue > incidentreports --action correspond --url http://rtdev1.our.org > From: [email protected] > Subject: testing mailgate > To: [email protected] > > FOO<CTRL-D> > /apps/rt/bin/rt-mailgate: temp file is '/tmp/j8KbkElkcm' > /apps/rt/bin/rt-mailgate: connecting to > http://rtdev1.our.org/REST/1.0/NoAuth/mail-gateway > Can't call method "HasRight" on an undefined value at > /apps/rt/bin/../lib/RT/User_Overlay.pm line 1277. > =============================================================
Without an RT version, that error message can't be used to figure out what happened. I suspect you've broken some of your other tables in the migration if memberships aren't showing up properly -kevin > Background and other info: > > This is a development box with the goal of duplicating > the production box. > > I dumped the majority of tables from the production box > and loaded them on this development box. I left out > 'sessions', 'tickets', 'links', 'attachments', 'transactions', > and 'templates' > > On this box, after the "migration", Configuration --> Users > shows "root" and not the other ~40 users that the production > server shows. Looking in the public.users, they are present, > so I can't figure that out... > > So far, this is the only thing that appears flawed in > the "migration" -- the website is up, I can see the > queues in the UI. > > -------- > 2011 Training: http://bestpractical.com/services/training.html
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-------- 2011 Training: http://bestpractical.com/services/training.html
