I am setting up a special projects queue. We have several "special projects" which involve a team of about 8-10 people from both inside and outside the company. The basic idea is that each project gets a root ticket in the queue, with the team members set up as adminCCs. The adminCCs have a broad range of rights on the tickets, including setting watchers, modifyihg the ticket, etc.
The idea is that each special project uses the root ticket and creats child tickets under it. This works pretty well, except.... Once the root ticket is set up with the correct adminCCs, creating a child ticket should mean tha the adminCCs are inherited. For some unfathomable reason, it seems that only some of the adminCCs are being inherited; the rest get a "•Couldn't set AdminCc watcher: Permission Denied" error. I have been all through the users and there doesn't seem to be any difference in any of the users or the permissions. All priveledged users have "watch" and "watch as adminCC" rights. I don't understand why only some of the users are being denied. Is there a way to get a more verbose error? -------- 2011 Training: http://bestpractical.com/services/training.html
