hello, not sure, this is a guess, but you may try to trigger your script at "TransactionBatch" step instead of "TransactionCreate" As doing it manually just works fine, it's probably something close to that.
Raphaël MOUNEYRES suIIy <[email protected]> Envoyé par : [email protected] 19/07/2011 08:56 A [email protected] cc Objet [rt-users] Have a programatically set Custom Field trigger a Condition Hi All I'm working on implementing a workflow based queue in RT3.6 based on the instructions here; http://requesttracker.wikia.com/wiki/WorkFlow How it works is this. A master ticket is created with 3 custom fields. Each custom field can have 2 values "Required" and "Completed" When "Required" is set, a scrip creates a child ticket. When the child ticket is closed, a scrip updates the master ticket and changes the Custom Field in that ticket from "Required" to "Complete" Every thing works fine at this point. I then decided that it would be a neat idea if when the child task is completed, the next child task could automatically begin. In theory, to do this would simply require that the "On Resolve" scrip update the next Custom Field in the workflow, setting it to "Required" which should trigger the next child ticket. After adding a few extra lines to the On Resolve scrip I am now automatically updating the Custom Field in the next step to "Required", which should trigger a condition. This is where I'm stalled. It seems that the Condition is not triggered when you programmatically set the Custom Field to "Required". If you unset it and then set it back to "Required" manually it works just fine. This is the code for the Condition as per the Workflow wiki page; 8<------------------------------------------------------------------------------------ # Local condition to check that a custom field # has been set to "Required". # -Chuck Boeheim 3/13/06 package RT::Condition::FieldRequired; require RT::Condition::Generic; use strict; use vars qw/@ISA/; @ISA = qw(RT::Condition::Generic); =head2 IsApplicable If the field named as an argument becomes 'Required'. Only triggers on transitions, not if it already had that value. =cut sub IsApplicable { my $self = shift; my $field = $self->Argument; my $trans = $self->TransactionObj; if ($trans->Type eq 'Create') { return 1 if $trans->TicketObj->FirstCustomFieldValue($field) =~ /^Required/; } if ($trans->Type eq 'CustomField') { my $cf = RT::CustomField->new($self->CurrentUser); $cf->Load($field); return 1 if $trans->Field == $cf->Id && $trans->NewValue =~ /^Required/; } return undef; } 1; 8<------------------------------------------------------------------------------------ I reckon the trouble is in this particular script, but I don't really know perl at all so I could be wrong. I am assuming that I might need another <code> if ($trans->Type eq '???) </code> block maybe? If anybody has any ideas on what I need to do to make a programatically set custom field trigger a condition I would sure appreciate it. I don't want to load up this post with tonnes of code so if there is any extra info you require please let me know. Thanks in advance. -- View this message in context: http://old.nabble.com/Have-a-programatically-set-Custom-Field-trigger-a-Condition-tp32088731p32088731.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- 2011 Training: http://bestpractical.com/services/training.html # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
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