Thomas, I don't want to look like an idiot, but I have been using RT since 3.4 and have never seen a print option, under tools or whatever. Is it an extension or plugin? How do I find it and what does it do?
Kenn LBNL On Tue, Jul 19, 2011 at 11:00 AM, Thomas Sibley <[email protected]>wrote: > On 07/19/2011 01:45 PM, Bob Miller wrote: > > The contents of print.css > > indicate to me that it should not show a number of div id's and classes > > that refer to the the ticket metadata when printing. > > However, when I try to print a ticket, all of the ticket metadata does > > show up and occupies about a page before the body of the ticket is > > printed. > > The print stylesheet does need some updating for 4.0 and could use some > all around love to make it much more friendly, but that ticket metadata > was always meant to print. It's basic information about the ticket that > people expect to see. > > (The selectors you're seeing are referencing chrome around the ticket > metadata, not the metadata itself.) > > Thomas > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
