On 07/29/2011 08:55 AM, Wikus Smit wrote: > We have upgraded from RT 3.8.6 (Ubuntu 8.0.4, Mysql,Posfix,Apache) to > 4.0.1 but ran into a problem whilst upgrading the database. We created a > new RT4 database with ‘make initialize-database’ and imported an rt3 > dump with ‘mysql -p rt4 < rt3.dump’.
Importing the RT 3 data into a fresh RT 4 database won't work. Delete the rt4 database and simply import your rt3 data into a new database named rt4. To put it another way, you're just making an exact copy of your old rt3 database, but named rt4. Don't run make initialize-database. Then run the upgrade steps, which will upgrade your database. You should start by reading our blog post <http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html> and the README included with RT. Thomas -------- 2011 Training: http://bestpractical.com/services/training.html
