hi John, i do something like what you need in the ticket.css: just add visibility:hidden in the unnecessary div's css. Do mind that RT uses the same CSS for a couple of places (like the ticket's main tab uses the same as ticket history tab) so if you flush it, it'll be gone from both places. If thats a problem you would probably need to branch your /Ticket/display.html and /ticket/history.html to point to different Ticket/elements/showhistory and add div tags so you can differentiate. Hope this helps, this is how i do it, maybe not the best, bot it works for us (= Regards, Daniel O.T.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of john s. Sent: Monday, August 01, 2011 10:35 AM To: [email protected] Subject: [rt-users] Customize Ticket History [faked-from] Hello everybody Is there any way to customize the ticket History ? for ex. i would like to hide the system messages for the ticket for users else the whole overview about the tickets will be lost best regards john -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32167894.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html
