Good evening,
I've upgraded a v3.6.6 setup to v4.0.1 and some tickets being
created via email are causing perl process to hang (or appear to
hang) with 99% CPU (& ticket doesn't get created either). It
doesn't happen with all messages and I'm stuck trying to work
out why some messages are causing it.
The upgrade is using a fresh rt4 directory. The RT_SiteConfig
file was re-created (carefully). I created a new database,
imported from old database, and ran the various db upgrade processes.
I'm using the following plugins:
Set(@MailPlugins,(qw(Auth::MailFrom Filter::TakeAction)));
Set(@Plugins,(qw(RT::Extension::CommandByMail)));
I get the following in the error_log:
[Mon Aug 01 18:38:45 2011] [error] [client 150.101.114.91]
FastCGI: comm with server "/usr/local/rt4/sbin/rt-server.fcgi"
aborted: idle timeout (300 sec)
[Mon Aug 01 18:38:45 2011] [error] [client 150.101.114.91]
FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt4/sbin/rt-server.fcgi"
[Mon Aug 01 18:38:45 2011] [error] [client 150.101.114.91]
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr:
[Mon Aug 1 08:38:45 2011] [error]: Couldn't find sender's
address (/usr/local/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[Mon Aug 01 18:38:45 2011] [error] [client 150.101.114.91]
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr:
[Mon Aug 1 08:38:45 2011] [error]: Could not record email:
Could not load a valid user (/usr/local/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
I added some warn statements to GetCurrentUser sub in
MailFrom.pm, but warn statements don't get logged. So I'm
apparently not understanding the code flow.
Can anyone suggest what I need to do to troubleshoot this further.
Thanks,
Charlie
--
Ꮚ Charlie Garrison ♊ <[email protected]>
O< ascii ribbon campaign - stop html mail - www.asciiribbon.org
〠 http://www.ietf.org/rfc/rfc1855.txt
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