You might want to try this:
http://www.gossamer-threads.com/lists/rt/users/99441 or below (same):
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:
my $trans = $self->TransactionObj;
return ($trans->Type eq "Status" &&
$trans->NewValue eq "open");
Custom action prep code:
my $ticket = $self->TicketObj;
my $trans = $self->TransactionObj;
my $owner_id = $trans->CreatorObj->PrincipalId;
if ($ticket->OwnerObj->Name() eq 'Nobody' )
{
$ticket->SetOwner($owner_id, 'Force');
}
return 1;
Cleanup:
return 1;
Works for me - Auto assigns a ticket to the creating user when the ticket is
created, and assigns to current user when opened and owner = nobody.
Not sure if this is what you're going for, but it's helped keep my guys on
track. If you want to completely remove 'Nobody' from the owner group list...
Not sure if that can be done - You could default everything to a specific user
instead of 'Nobody'; that's essentially the same thing as 'Nobody' though.
Hope this helps!
Kris Germann
Fibernetics Corporation
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of john s.
Sent: July-29-11 8:16 AM
To: [email protected]
Subject: [rt-users] create a ticket without the owner nobody
Hello everybody,
Actually we run a rt 3.8 system
I'm looking for a solution if someone creates an ticket that the user can't set
the owner nobody or any other name only the username should work.
Is it possible ?
best regards john
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