Rolf, If that client has a relatively static user base, put them in a user-group and grant "ShowTickets" for that group for that Queue. If the client user base isn't very static, then you might need to do a regex based on the last portion of the email address (usually the same for all employees of a company) and get them into that group.
Kenn LBNL On Thu, Jul 28, 2011 at 5:40 AM, Rolf Schaufelberger <[email protected]> wrote: > Hi, > > I have a queue where all my customers can create tickets (normally by > email), > and when they login they see only their tickets. > Now, if a have a customer where many users create tickets, > how do I have to configure my system, so that all users from a client > (company) can see all tickets from that company ? > > The association could either be , that the domain part of the email > address is the same, or option 2, the value of a ticket custom fileld > has a value of 'blah' , or I could create a group for that company, assign > all users and then show tickets with requestors of that group ? > > What is the best way to do solve this? > > Rolf Schaufelberger > > > > > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
