Good morning,
On 2/08/11 at 9:50 AM -0400, Thomas Sibley
<[email protected]> wrote:
On 08/02/2011 08:39 AM, Charlie Garrison wrote:
After doing more testing it appears that multi-part messages (or
messages with attachements) are causing the RT processes to hang. Can
anyone think of a reason for that, or how I can troubleshoot it?
Are there any other log messages? Can you capture a multipart message
that causes it consistently?
There are no other log messages. Here are the log messages
associated with the last test:
[Wed Aug 03 00:31:44 2011] [error] [client 150.101.114.91]
FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt4/sbin/rt-server.fcgi"
[Wed Aug 03 00:31:44 2011] [error] [client 150.101.114.91]
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr:
[Tue Aug 2 14:31:44 2011] [error]: Couldn't find sender's
address (/usr/local/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[Wed Aug 03 00:31:44 2011] [error] [client 150.101.114.91]
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr:
[Tue Aug 2 14:31:44 2011] [error]: Could not record email:
Could not load a valid user (/usr/local/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
And I've included (below) a copy of the message I just sent to
RT. (I tried sending it as an attachment but it bounced.)
If I send that same message as plain-text it makes it through
and creates a ticket.
Thanks,
Charlie
--
Ꮚ Charlie Garrison ♊ <[email protected]>
O< ascii ribbon campaign - stop html mail - www.asciiribbon.org
〠 http://www.ietf.org/rfc/rfc1855.txt
===== Copy of test message =====
From: Charlie Garrison <[email protected]>
Content-Type: multipart/alternative;
boundary="Apple-Mail=_5359C68F-8205-464A-A857-DC42CEAF7D65"
X-Smtp-Server: mail.garrison.com.au
Subject: Multi-part test
X-Universally-Unique-Identifier: 44cc0d4f-9163-4758-9839-6076e27ed1f6
Date: Wed, 3 Aug 2011 00:29:27 +1000
Message-Id: <[email protected]>
To: [email protected]
Mime-Version: 1.0 (Apple Message framework v1244.3)
--Apple-Mail=_5359C68F-8205-464A-A857-DC42CEAF7D65
Content-Transfer-Encoding: 7bit
Content-Type: text/plain;
charset=us-ascii
This is a multi-part test of creating a ticket via email.
Charlie
--Apple-Mail=_5359C68F-8205-464A-A857-DC42CEAF7D65
Content-Transfer-Encoding: 7bit
Content-Type: text/html;
charset=us-ascii
<html><head></head><body style="word-wrap: break-word;
-webkit-nbsp-mode: space; -webkit-line-break: after-white-space;
">This is a <b>multi-part test</b> of creating a ticket via email.<br><br>Charlie<br></body></html>
--Apple-Mail=_5359C68F-8205-464A-A857-DC42CEAF7D65--
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