Forgot to mention that we're using RT 3.8.9 On Thu, Aug 4, 2011 at 5:12 PM, Michael Steen <[email protected]>wrote:
> All, > > I am wondering if anyone has successfully converted a database from another > ticketing system to RT. I found a thread from 2008 about OTRS ( > http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said > that most people abandon their former ticketing systems to start fresh with > RT. > > In my case, I have about 1200 tickets that I would like to save currently > living in a Support Center ticketing system by Quality Unit. If anyone has > had success in converting a DB, and/or if there is any existing > documentation I haven't found, please let me know. Also, if anyone has met > with failure attempting to do something like this, I would appreciate your > feedback, as well. I'd like to avoid wasted effort if it's not worth it in > the long run. > > Thanks, > > Mike >
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