On Wed, Aug 10, 2011 at 10:55:18AM -0400, Jeff Blaine wrote: > >That TransactionObj isn't going to be about setting the Custom Field. > > Fair enough, but I still see this which means the regexp > was not matched and the CF was not touched:
Wasn't touched by this scrip, but something must be touching it. > >Are there other transactions recorded on this ticket, or was the CF > >set during the Create transaction? How are you creating the ticket? > > There are no other transactions on this ticket. How are you determining this, from the database or from the displayed ticket history? > The ticket history is 1 item (the original message content). > All of our tickets are created via email. What's the content on this ticket? What other local modifications and plugins do you have? -kevin
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
