----Original Message---- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Wednesday, July 27, 2011 1:12 PM To: [email protected] Subject: Re: [rt-users] Missing Menu on Left
> > Unfortunately, no, I haven't received any further information. > > Look at the top of your HTML source for the css and js links, > something like /NoAuth/css/*squished and /NoAuth/js/*squished > and try loading them to see what error you get > > -kevin > I found one error, but unfortunately fixing it didn't resolve the issue. With mod_speling enabled, and check spelling turned on this line in the code generates and error: <script type="text/javascript" src="/rt/NoAuth/RichText/ckeditor.js"></script> Generates this Apache error message: ============================ Errors: Multiple Choices The document name you requested (/rt/NoAuth/RichText/ckeditor.js) could not be found on this server. However, we found documents with names similar to the one you requested. Available documents: /rt/NoAuth/RichText/ckeditor (common basename) ============================ I went looking for ckeditor.js thinking it would be an easy fix. Editing request_tracker4/html/Elements/HeaderJavascript to correct the path (it should be /rt/NoAuth/RichText/ckeditor/ckeditor.js, at least with the Debian Wheezy package installation) doesn't seem to fix it though. After I fixed the path in HeaderJavascript I restarted apache, and the source code still shows the same incorrect path to ckeditor.js, and I get this Internet Explorer error: ============================= Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; MS-RTC LM 8; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA 2) Timestamp: Thu, 11 Aug 2011 16:25:23 UTC Message: Syntax error Line: 1 Char: 1 Code: 0 URI: http://rt.cbj.local/rt/NoAuth/RichText/ckeditor.js Message: 'CKEDITOR' is undefined Line: 128 Char: 113 Code: 0 URI: http://rt.cbj.local/rt/NoAuth/js/squished-0d827a85fc350fae22bf999015a8d153.js ============================== At that point, I am out of my depth. James Zuelow Systems Operations Manager City and Borough of Juneau MIS (907) 586-0236 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
