Thomas, That won't limit the drop-down list, will it?
Kenn LBNL On Fri, Aug 12, 2011 at 9:45 AM, Thomas Sibley <[email protected]>wrote: > On 08/12/2011 12:16 PM, Henry, Laura wrote: > > Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and > > Group Rights and all the Queue Configuration fields, as well as the > > wiki, searched the RT book on Google Books (Only parts of the book are > > available there, but I don’t own it), and searched the mailing list > > archives for various permutations of “restrict ownership to self only” > > and similar. I can’t seem to find anything that looks like what I want. > > Can anyone point me in the right direction? Is this even possible? > > Give your staff just OwnTicket and TakeTicket (and StealTicket if you > want), so they can't set the owner to anyone else. Then you'll need to > make sure that only the Owner role has ModifyTicket, since that right > implies the ability to set an arbitrary owner. > > Thomas > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
