Thanks for the reply Kenn, RT4 is being used by a small software company. As tickets come in they are assigned to a developer. The developer only needs to see his own tickets, he does not to see other tickets coming in and being assigned elsewhere. We would like to restrict the "Unowned Tickets" from being displayed to members of the developers group. I know I can remove that globally in ..Admin/Global/MyRT.html. I'm wondering how I can target those changes to specific user groups
As to the default columns displayed in "My Tickets" I think I can change that globally by modifying a configuration file. Thanks, Mike -- Date: Fri, 12 Aug 2011 09:51:43 -0700 From: Kenneth Crocker<[email protected]> To:[email protected] Subject: Re: [rt-users] Customize home page Message-ID: <cabqkps8s0v9-zlbildd+mitbpt9forqzy86ppkyms9dan46...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Mike, Every user can modify their own home page to see whatever they want. The queries they can choose from comes from either the basic list offered from RT as well as any personal Queries AND any Queries saved for a group they are a member of. They can also see thier own personal dashboards along the top line. What is it you want to do for them that they can't do themselves? Kenn LBNL On Fri, Aug 12, 2011 at 8:48 AM, Mike DeVries<[email protected]> wrote:
How can I modify "RT at a glance" so that different groups (or users) see different elements, e.g hide "Unowned Tickets" from the developers group? Also how can I customize which columns display in e.g. "My Tickets" for everyone (not just me) or for a user group? Thanks, Mike
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