ok so I created a new queue called fr
I will do a simple autoreply that is bound to this queue.
I used the condition
my $Ticket = $self->TicketObj;
my $Transaction = $self->TransactionObj;
if ( ($Transaction -> Type eq 'Create')
&& !($Ticket->QueueObj->Name eq 'fr' ) )
{ return (1); }
else
{return (undef); }
But it doesn't seem to be limited to only this queue called fr
What am I doing wrong?
Also I would like to have the ticket moved to the general queue after
the auto-reply is there a simple way to do this?
Thanks,
Gilbert.
On 17/08/2011 1:38 PM, Gilbert Rebeiro wrote:
Well it is more that if a client is flagged as french the
auto-responder would be one in french.
If we were communicating with someone it would be a human making the
determination as to which language should be used, if there were 4
people etc.
I would see enabling languages (fr, es, etc) then having default
templates for enabled languages.
The language flag on the user would determine the template used to
auto-respond.
Just my thoughts.
On 17/08/2011 1:06 PM, Kevin Falcone wrote:
On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote:
I think multi-language support in templates would be useful these days.
How do you handle a template sending mail to 4 people at the same time
(all CCs or all Requestors) all of who speak a different language?
There's some more fundamental changes that need to happen to mail
processing to make it easy.
-kevin
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA --- September 26& 27, 2011
* San Francisco, CA, USA --- October 18& 19, 2011
* Washington DC, USA --- October 31& November 1, 2011
* Melbourne VIC, Australia --- November 28& 29, 2011
* Barcelona, Spain --- November 28& 29, 2011
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
