* Holger Baust: > Parts of our company use Remedy and our branch uses RT3 as issue-trackers. > Now I have to check if a linking between Remedy and one or mor > RT3-Queues ist possible.
We link some of our RT tickets with trouble ticket systems at other organizations by using a ticket-specific email addresses and adopting the subject of any auto-response (for which you need ticket-specific addresses because some ticketing systems completely replace the incoming subject line). We also changed RT's mail behavior to more closely match that of a regular mail client (no more Reply-To:, no automatic resending of all incoming replies). In general, this is sufficient to create foreign tickets which are linked to RT tickets on our side. Anything more elaborate (such as automatic mirroring of queue contents) will be quite difficult, I fear. -- Florian Weimer <[email protected]> BFK edv-consulting GmbH http://www.bfk.de/ Kriegsstraße 100 tel: +49-721-96201-1 D-76133 Karlsruhe fax: +49-721-96201-99 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
