You need 'return 1;' in preparation code.
Regards, Ruslan. From phone. 23.08.2011 3:16 пользователь "Gilbert Rebeiro" <[email protected]> написал: > Hi, > > I a queue called fr > > There is a simple autoreply that is bound to this queue. > > Scrip is setup: > > Condition: OnCreate > Action: User defined > Template: Autoreply > Stage: TransactionCreate > Custom condition: return 1; > Custom action preparation code: > > Custom action cleanup code: > > # Change queue > my $newqueue = "1.General"; > my $T_Obj = $self->TicketObj; > > $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". > $newqueue ); > my ($status, $msg) = $T_Obj->SetQueue($newqueue); > unless ($status) { > $RT::Logger->warning("unable to set new queue: $msg"); > return undef; > } > return 1; > > It is not a typo "1.General" it is the proper name of the queue that I > want new tickets to be moved to. > > > Not sure what I am doing wrong but it doesn't work. > Can anyone tell me how to debug this? > Trace this? > > What am I doing wrong? > > Thanks, > Gilbert. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
