On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote: > Hello all, > > We are having a problem with our RT install, after a few years of almost > flawless service, today we noticed that emails weren't being sent. > We are using version 3.4.5, on Linux (FC4, MySQL 4.1). > > The web interface works just fine, we can login, create/modify/close > tickets, > etc, but no emails are sent. > > There is no apparent problem with the machine or the MySQL database, > and this is what appears on the RT log: > > [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users database. > (/opt/rt3/lib/RT/CurrentUser.pm:146) > [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in > concatenation (.) or > string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. > (/opt/rt3/lib/RT.pm:287) > [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: You > have an error in your > SQL syntax; check the manual that corresponds to your MySQL server version > for the right > syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = > 1) OR > (ACL.ObjectType = 'R' at line 1 at > /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm > line 505. (/opt/rt3/lib/RT.pm:287) > [Wed Aug 24 12:23:50 2011] [warning]: RT::Handle=HASH(0x80c27d90) couldn't > execute the query > 'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers ... > > And them a few lines of failed SQL syntax erros and failed querys. > > We browsed the users table, user ID 0 is there, no problem. A MySQL > check_table > didn't returned any errors. The only thing we saw that seemed strange was > that there > is reference to a user 1 on the LastUpdatedBy field, but there is no user > 1 id.
I'm not aware of an RT version that had a User ID 0. Sounds like someone renumbered your RT_System user manually in the database, or that you have database corruption. You can try taking a backup and fixing this manually, but if it is corruption, there may be other problems. -kevin
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