I was able – without major surgery – to get the TimeWorkedReport functioning in RT 4. I need to get my changes written up for the wiki, but in the meantime I’d be willing to walk you through them off-list.
Mark Roedel Webmaster Enrollment Services LeTourneau University 903-233-3535 (w) | 903-233-3105 (f) www.letu.edu | www.facebook.com/myletu | www.twitter.com/LETUadmissions From: [email protected] [mailto:[email protected]] On Behalf Of Alex Rhys-Hurn Sent: Tuesday, August 23, 2011 6:59 PM To: [email protected] Subject: [rt-users] Rt 4.0.1 Time Report Hello Folks, I am still a very new RT user, but I am now making progress. I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket. I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions * TimeWorked<http://requesttracker.wikia.com/wiki/TimeWorked> - Display a report with total time worked per queue/per user * TimeWorkedReport<http://requesttracker.wikia.com/wiki/TimeWorkedReport> - Display a report with total time worked per user per ticket for one or more queues. These appear to only work with RT 3.6 - 3.8 and not 4. Can anybody confirm that these work with RT 4 and or propose another solution? Thank you very much.
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