Forgot to mention - running 4.0.2. -Dave
On Tue, Aug 30, 2011 at 10:53 AM, Dave Pascoe <[email protected]> wrote: > Trying to set up this Scrip to set Resolved status based on email subject. > It is auto-closing all tickets. > Any ideas? I have to be missing something basic. I already tested the > regex match separately. I also thought I had the logic reversed but tested > it both ways (!~ and =~). > > TIA, > Dave > > Description: Auto Close Google Checkout emails > Condition: On Create > Action: User Defined > Template: Global Template: Blank > Stage: TransactionCreate > > Custom condition: > my $match = "Order [0-9][0-9]+ has been cancelled by Google"; > my $t_subject = $self->TicketObj->Subject; > if ( $t_subject =~ /$match/i ) { > return 1; > } > else { > return 0; > } > > Custom action preparation code: > > return 1; > > Custom action cleanup code: > > $self->TicketObj->SetStatus( "resolved" ); > return 1; > > > >
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