> > Hi,
> >
> > I'm using the perl module 'RT::Client::REST' to query the database for
> > tickets with a specific custom field with a value and update the tickets
> > to a different owner and state.
> >
> > Script works for 2 other queues without issue. The 3rd queue however,
> > configured the same as far as I can see, behaves differently.
>
> Sadly, I've confirmed this is a bug in the RT::Client::REST interface
> (also in 0.41). Using RT's '/opt/rt3/bin/rt' does correctly retrieve all
> the custom fields.
>
> Time for debug.
Debug has found the following (in both /opt/rt3/bin/rt and
RT::Client::REST::Forms and RT::Client::REST::Object):
* $CF_name defines the list of valid characters in a custom field name.
The field before my missing custom field had a question-mark in it (?). This
caused the field matching in the form parse routine to fail.
* The RT::Client::REST::Object did further parsing to break down the
attributes into a __cf hash. It re-parsed the custom field names. Same deal,
question-mark.
Sending a patch through to the CPAN. Single-character addition ;)
Stuart
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
