Roy, I very much appreciate your response, especially considering it must have been a careless mistake that I made that put me in this position. Thanks so much.
Raed El-Hames-4 wrote: > > Josh, > > As far as I know your only fix is through the database directly. > Login in to your RT database and > > select id from Users where Name = 'root'; #on my system the id of root == > 12 > > select id from Groups where Name = 'User 12'; #on my system this id = 13 > > select id from Principals where ObjectId = 13 and PrincipalType = 'Group'; > #most likely this should be the same as above in my case 13 > > select * from ACL where PrincipalId = 13 and PrincipalType = 'Group'; > #This should return a row with > +----+---------------+-------------+-----------+------------+----------+-------------+---------------+ > | id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId | > DelegatedBy | DelegatedFrom | > +----+---------------+-------------+-----------+------------+----------+-------------+---------------+ > | 3 | Group | 13 | SuperUser | RT::System | 1 | > > 0 | 0 | > +----+---------------+-------------+-----------+------------+----------+-------------+---------------+ > > But in your case most likely it wont , so you will need to insert a new > row into your ACL table to match the above. > (Remember that the id field is auto increment so you don't include it in > your insert statement). > > Hope that helps; > > Regards; > Roy > >> > Visit our website today www.daisygroupplc.com > > Registered Office: Daisy House, Lindred Road Business Park, Nelson, > Lancashire BB9 5SR > Company Registration Number: 4145329 | VAT Number: 722471355 > Daisy Communications Limited is a company registered in England and Wales. > DISCLAIMER > > This email (including any attachments) is strictly confidential and may > also be legally privileged. 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Not sure what I did to cause this >> problem but if anyone is willing to tell me how to resolve this problem >> that >> would be great. >> >> -Josh >> -- >> View this message in context: http://old.nabble.com/Permissions-problem.- >> Cannot-view-queues-tickets-or-make-changes-to-config-as-super-user- >> tp32376364p32376364.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Chicago, IL, USA September 26 & 27, 2011 >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Melbourne VIC, Australia November 28 & 29, 2011 >> * Barcelona, Spain November 28 & 29, 2011 > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > > -- View this message in context: http://old.nabble.com/Permissions-problem.-Cannot-view-queues-tickets-or-make-changes-to-config-as-super-user-tp32376364p32382357.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
