Create.html has a callback right in the beginning of %INIT block. In that block you can check queue and redirect to appropriate page. Probably you will have to copy the file a few times and shuffle html part. This means review on upgrade.
Regards, Ruslan. From phone. 01.09.2011 18:52 пользователь "Scott Sears" <[email protected]> написал: > Hello- > > We've been using RT for several years now with great success. (RT 3.8.7, Centos 5.5, Modperl, Mysql) > > My staff have requested that I customize the ticket create pages for each queue. In other words, each queue has its own unique table layout, headers and other text, etc. > > What is the best practice for accomplishing this request? I've found a few different approaches but I'm not certain of the best long-term, scalable solution. > > Thanks! > > Scott Sears > > IT Operations | Emma® > [email protected] > 800.595.4401 or 615.292.5888 > 615.292.0777 (fax) > > Emma helps organizations everywhere communicate & market in style. > Visit us online at www.myemma.com > > P please consider the environment before printing this e-mail >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
