On Sun, Sep 04, 2011 at 10:23:52PM -0300, Aline Guedes wrote: > Hello, > > Is there a way to make ExternalAuth set a default email address to new users > but not override existing users' preferences? I noticed that every time I > log in as my existing user, it changes my email to what is defined in the > LDAP server - I would like to make RT send mail to an account that is not > defined in the LDAP server.
I assume you're using RT-Authen-ExternalAuth. It syncs your data against LDAP on any login or create. RT-Extension-LDAPImport has a "don't override RT from LDAP" flag, so you could create/import your users from that if you want and just use RT-Authen-ExternalAuth for the auth side of things. > Also, is there a way to make RT recognize my RT account by both Name and > EmailAddress? I have recently migrated from rt 3.4.4 and rt 4.0.2 and in the > old version, I had one account with the name "[email protected]" and email > address "[email protected]". When I opened a ticket or replied a > ticket using my alinegds@anotherdomain account, it would still recognize my > RT user account ([email protected]) and would not create a new one. This > was actually very good because I wouldn't need several different entries in > the database for the same user (and it would also allow me to view all > tickets I opened using both email accounts from the same RT acct). Note that Sounds like you want RT-Extension-MergeUsers > I wasn't using the External Auth plugin in rt 3.4.4 (I used a custom script The plugin didn't exist for 3.4 and doesn't support 3.4 > base on LDAPOverlay - http://requesttracker.wikia.com/wiki/LdapOverlay). > Summing up, I would like to be able to have an RT account based on my LDAP > user, but have the ability to use another email account to reply to/create > tickets (the email account defined at my preferences page). unfortunately, that overlay is badly out of date with any modern version of RT. -kevin
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