Bart, Can you keep us (me anyway) informed how the below solution works out for you, I am wondering how it will work if you need to link tickets cross different sites?? At the moment with mod_perl2 I am running 1 rt database one rt code tree for 2 different sites (urls) but with 2 different webmux.pl , 2 RT_Siteconfig files, and few hacks within the code and exim.conf etc , its not a clean solution , and wondering if Ruz solution maybe a better way of doing things.
Regards; Roy [cid:imageadf1fb.GIF@61124c7d.44b65d15] Visit our website today www.daisygroupplc.com<http://www.daisygroupplc.com> Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR Company Registration Number: 4145329 | VAT Number: 722471355 Daisy Communications Limited is a company registered in England and Wales. DISCLAIMER This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments. NOTICE TO CUSTOMERS If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bart Sent: 07 September 2011 16:09 To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Multiple URL's with multiple themes (look and feel) Hi, Thanks for the reply, I'm going to see if the callback solution will help me with this. It looks like this is indeed how I should attempt this setup. Cheers. Best regards, Bart 2011/9/7 Ruslan Zakirov <r...@bestpractical.com<mailto:r...@bestpractical.com>> It's double. For beginning alias multiple locations on the server to rt. Check that everything works. Some actions and links would point to urls defined in the config. Then you have to use callback in main autohandler where you check server's variables and set Web* and other options accordingly. Regards, Ruslan. From phone. 07.09.2011 17:53 пользователь "Bart" <b...@pleh.info<mailto:b...@pleh.info>> написал: > Hi, > > I'm wondering if it's possible to do the following within RequestTracker: > > - Set a different theme (look and feel) per queue / incoming URL. > - Set a different theme (look and feel) per SelfService portal / incoming > URL. > > The goal is to have 1 ticket system with multiple queue's but also multiple > URL's. Technically that's possible but I'd want to give each queue/incoming > URL a different look & feel (or just a different CSS file > which overrules the default). > > I know I can do individual per user themes but I'd want to set something > globally which will work for both normal users and selfservice users but > then in a dynamic way where a you can implement RT on different websites > while running just one instance. > > Hopefully someone can help point me in the right direction for this, so far > all I've found is that it's not possible. > > Thanks in advance. > > > Best regards, > > Bart
<<inline: imageadf1fb.GIF>>
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
