On Fri, Sep 09, 2011 at 09:38:04AM -0400, Cena, Stephen (ext. 300) wrote: > Can someone help clarify using custom fields? I'm playing around with RT > and don't get what > attaching custom fields to anything other than a Ticket gets you. I've > created a few custom > queues and have created custom fields to appear in their tickets, but I > always create a custom > field that relates to a Ticket & then select which queues it should apply > to.
Make one for users, click on Applies To and apply it globally and then go edit a user. It's similar for queues or groups. Article CFs are discussed in the articles_introduction.pod -kevin
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