Thank you Roy, i already set that way and now the multiple email address is work on my RT instance.
Regards, Samuel On Fri, Sep 9, 2011 at 4:53 PM, Raed El-Hames < [email protected]> wrote: > Samuel,**** > > ** ** > > I must admit I know little about getmail, but assuming the [email protected] > creates tickets in the General queue then I would guess you can > configure it as:**** > > ** ** > > [retriever]**** > > type = SimplePOP3SSLRetriever**** > > server = pop.gmail.com**** > > username = [email protected]**** > > password = xxx**** > > ** ** > > [destination]**** > > type = MDA_external**** > > path = /opt/rt4/bin/rt-mailgate**** > > user = samuel**** > > group = samuel**** > > arguments = ("--url", "http://localhost/rt4/";, "--queue", "General", > "--action", "correspond",)**** > > ** ** > > [options]**** > > read_all = false**** > > delete_after = 8**** > > verbose = 2**** > > #============================**** > > [retriever]**** > > type = SimplePOP3SSLRetriever**** > > server = pop.gmail.com**** > > username = [email protected]**** > > password = xxx**** > > ** ** > > [destination]**** > > type = MDA_external**** > > path = /opt/rt4/bin/rt-mailgate**** > > user = samuel**** > > group = samuel**** > > arguments = ("--url", "http://localhost/rt4/";, "--queue", "queue1_name", > "--action", "correspond",)**** > > ** ** > > [options]**** > > read_all = false**** > > delete_after = 8**** > > verbose = 2**** > > #============================**** > > [retriever]**** > > type = SimplePOP3SSLRetriever**** > > server = pop.gmail.com**** > > username = [email protected]**** > > password = xxx**** > > ** ** > > [destination]**** > > type = MDA_external**** > > path = /opt/rt4/bin/rt-mailgate**** > > user = samuel**** > > group = samuel**** > > arguments = ("--url", "http://localhost/rt4/";, "--queue", "queue2_name", > "--action", "correspond",)**** > > ** ** > > [options]**** > > read_all = false**** > > delete_after = 8**** > > verbose = 2**** > > #==================**** > > ** ** > > Note the changes in arguments section for each username.**** > > ** ** > > Hope that helps;**** > > ** ** > > Regards,**** > > Roy**** > > ** ** > > *Visit our website today > **www.daisygroupplc.com*<http://www.daisygroupplc.com> > * > * > Registered Office: Daisy House, Lindred Road Business Park, Nelson, > Lancashire BB9 5SR > Company Registration Number: 4145329 | VAT Number: 722471355 > > Daisy Communications Limited is a company registered in England and Wales. > > *DISCLAIMER > ** > This email (including any attachments) is strictly confidential and may > also be legally privileged. If the recipient has received this email in > error please notify the sender and do not read, print, re-transmit, store or > act in reliance on the email or its attachments and immediately delete this > email and its attachments from the recipient’s system. Daisy Communications > Limited cannot accept liability for any breaches of confidence arising > through use of email. Employees of Daisy Communications Limited are > expressly required not to make any defamatory statements and not to infringe > or authorise any infringement of copyright or any other legal right by email > communications. Any such communication is contrary to the company’s policy > and outside the scope of the employment of the individual concerned. Daisy > Communications Limited will not accept any liability in respect of such a > communication, and the employee responsible will be personally liable for > any damages or other liability arising. > > If you are the intended recipient of this email please ensure that neither > the email nor any attachments are copied to third parties outside your > organisation or saved without the written permission of the sender. In the > event of any unauthorised copying or forwarding, the recipient will be > required to indemnify Daisy Communications Limited against any claim for > loss or damage caused by any viruses or otherwise. > > WARNING: Computer viruses can be transmitted by email. The recipient should > check this email and any attachments for the presence of viruses. Daisy > Communications Limited accepts no liability for any damage caused by any > virus transmitted by this email or any attachments. * > > *NOTICE TO CUSTOMERS * > > *If you have ordered a telephone number from Daisy Communications Limited > (non-geographic or new line installation) please do NOT arrange for any form > of advertising until the number is live and tested.*** > > *From:* Samuel Ferdian [mailto:[email protected]] > *Sent:* 09 September 2011 05:52 > *To:* Raed El-Hames > *Cc:* [email protected] > *Subject:* Re: [rt-users] How to setting multiple email addresses on > Request Tracker**** > > ** ** > > Hi Roy, **** > > I am using getmail to get email.**** > > Here is the configuration of getmail (i am using CentOs): **** > > ** ** > > ==================================================================**** > > [retriever]**** > > type = SimplePOP3SSLRetriever**** > > server = pop.gmail.com**** > > username = [email protected]**** > > password = xxx**** > > ** ** > > [destination]**** > > type = MDA_external**** > > path = /opt/rt4/bin/rt-mailgate**** > > user = samuel**** > > group = samuel**** > > arguments = ("--url", "http://localhost/rt4/";, "--queue", "General", > "--action", "correspond",)**** > > ** ** > > [options]**** > > read_all = false**** > > delete_after = 8**** > > verbose = 2**** > > ====================================================================**** > > ** ** > > I save that config file in /home/samuel/.getmail/getmail.rtgmail**** > > Then i setup cron job to get mail every 15 minutes : getmail -r > /home/samuel/.getmail/getmail.rtgmail**** > > If i want to add one or more email address to this config to create ticket > by mail, how steps should be taken ??**** > > ** ** > > Best Regards,**** > > Samuel**** > > ** ** > > ** ** > > On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames < > [email protected]> wrote:**** > > How did you set up your RT mail, exim , fetchmail ?? **** > > Have a look at > http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more > information.**** > > **** > > Regards;**** > > Roy**** > > **** > > **** > > **** > > *Error! Filename not specified.***** > > *Visit our website today > **www.daisygroupplc.com*<http://www.daisygroupplc.com> > * > * > Registered Office: Daisy House, Lindred Road Business Park, Nelson, > Lancashire BB9 5SR > Company Registration Number: 4145329 | VAT Number: 722471355 **** > > Daisy Communications Limited is a company registered in England and Wales. > **** > > *DISCLAIMER > ** > This email (including any attachments) is strictly confidential and may > also be legally privileged. If the recipient has received this email in > error please notify the sender and do not read, print, re-transmit, store or > act in reliance on the email or its attachments and immediately delete this > email and its attachments from the recipient’s system. Daisy Communications > Limited cannot accept liability for any breaches of confidence arising > through use of email. Employees of Daisy Communications Limited are > expressly required not to make any defamatory statements and not to infringe > or authorise any infringement of copyright or any other legal right by email > communications. Any such communication is contrary to the company’s policy > and outside the scope of the employment of the individual concerned. Daisy > Communications Limited will not accept any liability in respect of such a > communication, and the employee responsible will be personally liable for > any damages or other liability arising. > > If you are the intended recipient of this email please ensure that neither > the email nor any attachments are copied to third parties outside your > organisation or saved without the written permission of the sender. In the > event of any unauthorised copying or forwarding, the recipient will be > required to indemnify Daisy Communications Limited against any claim for > loss or damage caused by any viruses or otherwise. > > WARNING: Computer viruses can be transmitted by email. The recipient should > check this email and any attachments for the presence of viruses. Daisy > Communications Limited accepts no liability for any damage caused by any > virus transmitted by this email or any attachments. ***** > > *NOTICE TO CUSTOMERS ***** > > *If you have ordered a telephone number from Daisy Communications Limited > (non-geographic or new line installation) please do NOT arrange for any form > of advertising until the number is live and tested.***** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Samuel Ferdian > *Sent:* 08 September 2011 12:39 > *To:* [email protected] > *Subject:* [rt-users] How to setting multiple email addresses on Request > Tracker**** > > **** > > Hi there, **** > > Introduce i am a newbie on RT, i want to ask if i want to set up multiple > email on RT instance.**** > > I was installed one RT instance on a server, then i want to set up multiple > email address to create ticket by email.**** > > e.g: **** > > 1. [email protected], **** > > 2. [email protected],**** > > 3. [email protected]**** > > **** > > So each of email can be set to one queue that i have.**** > > **** > > How steps steps should be taken to this all happen on my server ?**** > > **** > > Thank You.**** > > > > **** > > ** ** > > -- > Regards, > samuelferdian > http://www.samuelferdian.co.cc/**** > > -- Regards, samuelferdian http://www.samuelferdian.co.cc/
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