On Mon, Sep 19, 2011 at 07:45:35PM +0200, Bart wrote: > 2011/9/19 Kevin Falcone <[email protected]> > > > > On Mon, Sep 19, 2011 at 11:14:54AM +0200, Bart wrote: > > > The plugin seems to work just fine under RT4 (I'm running 4.0.2 in our > > > testing environment). > > > The only problem I noticed was when you have multiple e-mail > > > addressees with a user (comma > > > separated). It then expects the entire string to be entered as an > > > e-mail address (obviously > > > nobody will be able to do this lol). This is something we only have > > > for our testing > > > environment, in the real environment we won't be having multiple > > > e-mail addresses with a user. > > > > So you know, multiple comma addressed emails being allowed on Users is > > a bug. It'll only work some of the time in some places in RT and I > > fully expect a future version of RT to apply much stricter validation > > to that field since it causes frustrating bugs when garbage gets into > > it. > > Fair enough. > > Are there any plans for adding multiple e-mail addresses to a user > account? (having 1 primary address and a few secondary addresses for > the purpose of recognising users and registering tickets to the same > requestor)
The current way to have this is RT-Extension-MergeUsers. We'd like the feature too, but it's complex because of the amount of internals that rely on LoadByEmail -kevin
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