Hi all, I've setup a scrip that moves tickets with an 'X-Spam: true' header into a spam queue, however, the 'On Create Autoreply To Requestors' still mails out about this ticket, even though the Spam queue has a blank template.
It seems that the mail that's sent out to the requestor is actually for the original queue destination, and not the one that it has been moved into. I had ordered my scrips such that my custom one runs before, and this can be seen in the logs: [Tue Sep 20 08:35:17 2011] [info]: running spam filter ((eval 1840):5) [Tue Sep 20 08:35:18 2011] [info]: queue changed to Spam due to spam header being present.108658 ((eval 1878):3) [Tue Sep 20 08:35:18 2011] [info]: <rt-3.8.7-8862-1316507718-371.29060-3-0@...> #29060/108657 - Scrip 3 On Create Autoreply To Requestors (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) [Tue Sep 20 08:35:18 2011] [info]: <rt-3.8.7-8862-1316507718-371.29060-3-0@...> sent To: ian.christian@... (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:331) The scrip I have setup has a On Create condition, User Defined action, no template, and is in the stage TransationCreate. Can anyone suggest how I can prevent the auto responder going out? Many thanks, -- Blog: http://pookey.co.uk/blog Follow me on twitter: http://twitter.com/ipchristian -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
