I am using the following auto reply template, expecting new users to
receive a generated, random password. The ticket is created, but
passwords are not generated. I am using version 3.8 on Ubuntu.
Subject: AutoReply: {$Ticket->Subject}
Greetings,
This message has been automatically generated in response to the
creation of a helpdesk call:
"{$Ticket->Subject()}",
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
in the subject line of all future correspondence about this issue.
{
*RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
(!$Transaction->CreatorObj->Privileged) &&
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
) {
my $user = RT::User->new($RT::SystemUser);
$user->Load($Transaction->CreatorObj->Id);
my ($stat, $pass) = $user->SetRandomPassword();
if (!$stat) {
$OUT .=
"An internal error has occurred. RT was not able to set a password for you.
Please contact your local RT administrator for assistance.";
}
$OUT .= "
You can check the current status and history of your requests at:
".$RT::WebURL."
When prompted, enter the following username and password:
Username: ".$user->Name."
Password: ".$pass."
";
}
}
Thank you.
{$Ticket->QueueObj->CorrespondAddress()}
-------------------------------------------------------------------------
{$Transaction->Content()}
--------
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