On Thu, Sep 22, 2011 at 02:50:30PM +0200, Michael Polenske wrote: > >Cc is for ticket Ccs, QueueCc is for Queue Ccs. You probably want > QueueCc > > No. Let me explain little bit more: > > - I have a group called TEST, id is 138,, contains two user > - create a ticket, set group TEST in cc > - now find all tickets with group TEST in cc > > I tried all of the *.id options I found in RT (4.0.2) - no one worked: > Requestor.id = 138 OR Cc.id = 138 OR AdminCc.id = 138 OR Watcher.id = > 138 OR Owner.id = 138 OR QueueCc.id = 138 OR QueueAdminCc.id = 138 OR > QueueWatcher.id = 138
You want CCGroup.id = 128 but keep in mind that it only works for ticket roles not queue roles. Also, you need to have a user in the group, empty groups added as Ccs won't match. -kevin
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