Lars Braeuer wrote:
Hello,
is there a way in RT 4.x to reduce the information an unprivileged user can see
when he's accessing
his tickets via the RT webinterface?
Yes, use Callbacks to skip the transactions you don't want.
The Callback you want to add is:
/opt/rt3/local/html/Callbacks/mococo/Ticket/Elements/ShowHistory/SkipTransaction
with SkipTransaction having something like:
<%init>
my $myskip=0;
if ( $Transaction->Type =~ /^(Set|Told)$/ ) {
if ( $Transaction->Field =~ /^(TimeWorked|Told|Starts|Started|Due)$/ ) {
$myskip = 1;
}
else {
$myskip = 0;
}
}
$$skip=$myskip;
</%init>
<%args>
$Transaction => undef
$skip
</%args>
Which skips the TimeWorked,Told,Starts,Started,Due transactions.
You might want to consider modifying other files in SelfService to not
show the user who worked on it but to show for example 'helpdesk'.
Greetings,
Joop
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
