On Thu, Sep 29, 2011 at 1:18 PM, Adrian Stel <[email protected]> wrote: > Hi, > > > > I need help with getting from RT the information how long a ticket > stayed in the NEW state.
It's time interval between Started and Created dates. > We have: > Activity Reports > JS Gantt extension > > but there is missing this information information. > > Any idea, perhaps we could check this in data base but where ? Table ? > > RT 3.8.8 Debian repository. > > -- > Best Regards > Adrian Stelmaszyk -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
