On Tue, Sep 20, 2011 at 01:21:43PM -0500, Susan McClure wrote: > (RT 3.8.5 with Apache SSL) > > 1) The Mobile Quicksearch box will not find any resolved tickets. > > Our full web interface will return resolved tickets in the Quick Search > box (we don't have any modifications to share/html/Elements/Quicksearch > ==> local/html/Elements/Quicksearch; as per the QuickSearch Wiki > item). The mobile interface returns > 0 results when you enter a resolved ticket number in the QuickSearch box.
I can't replicate this on 4.0 (which has the Mobile UI built in and a number of Simple Search enhancements). However, the default in 3.8.5 was not to return resolved tickets, so I assume you have a callback or other local modification to introduce that behavior. > 2) Mobile interface doesn't allow you to edit any attributes. > The Mobile interface > gives you a "basic" view of any ticket, but unlike the full web > interface, you can't > change any of the attributes (like Subject, status, Queue, Priority etc) I don't believe that attribute editing is currently a feature of the Mobile UI. We'd take patches to add the functionality. > 3) Mobile interface doesn't know you Signature, as defined in your RT > preferences. > > The signature you defined in your RT preferences, is not used for > comments or > correspondence through the mobile interface. Can it be used? This sounds like a bug, can you report it to the bug tracker? -kevin
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