Also, I would like to add onto this question. What if, like our environment, there are multiple queues, and we want unprivileged users to see one queue but not any other queues? I thought the SeeQueue was a global setting...maybe I should check that back.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of josh.cole Sent: Monday, October 03, 2011 3:10 PM To: [email protected] Subject: Re: [rt-users] Is there a way to assign a default owner of ticket'sthat are dropped into Queue's? Is there anyone willing to share a script that would accomplish that? I am running RT 4.0. When I Select a Queue and go to Group Rights, I do not see a SeeQueue option to untick. Kevin Falcone-2 wrote: > > On Mon, Oct 03, 2011 at 12:04:47PM -0700, josh.cole wrote: >> >> Is there a way to assign a default owner of ticket's that are dropped >> into >> Queue's? > > This is normally accomplished with a Scrip > >> Also, is there a way to hide queue's from specific groups? > > Don't grant them SeeQueue > > -kevin > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > -- View this message in context: http://old.nabble.com/Is-there-a-way-to-assign-a-default-owner-of-ticket%27s-that-are-dropped-into-Queue%27s--tp32584417p32584877.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
