On Tue, Oct 4, 2011 at 8:42 PM, Thomas Smith <[email protected]> wrote: > Thanks Kevin! That setting worked! > > On Tue, Oct 4, 2011 at 1:37 PM, Kevin Falcone <[email protected]> > wrote: >> On Tue, Oct 04, 2011 at 01:22:24PM -0700, Thomas Smith wrote: >>> Thanks again Ruslan! >>> >>> I've got this mostly working but I'm missing something and I'm just >>> not seeing what that is... >>> >>> Apache auth via LDAP (mod_auth_ldap) is working correctly--the user >>> gets into RT, but no options are available except "Tickets" (along >>> with Open, Create, etc, within the Tickets menu). And the new user can >>> see that they're logged in, "Logged in as user". However, their user >>> account is not being created within the RT database and their are no >>> available options for their account (no drop-down for "Logged in as >>> user") under their login. >> >> Sounds like users are being created Unprivileged. >> Use $AutoCreate in RT_SiteConfig.pm if you wish them to be created >> Privileged. You can search for and make users Privileged from the >> user admin pages. They will not be listed in the list of current >> users if they are Unprivilged (but will have records in the Users >> table). > > Discovered another issue... This one isn't strictly RT-related, I don't think. > > The email gateway is no longer working. When I configured Apache auth, > I had to do it at the /opt/rt4 level--otherwise, RT would display the > login page without the option to login and SSO wouldn't work. Now the > mail gateway is unable to insert new tickets into the database as the > area it's trying to access is password protected. Are there any > best-practices for lifting the security off of this one directory > (NoAuth only, right?) while maintaining SSO on the remainder of the > system? Every time I exclude this directory from authentication, SSO > breaks.
Sorry, here are the errors I'm seeing in the maillog regarding rt-mailgate. Oct 4 20:53:14 hostname postfix/local[12080]: 82FEA7BDE5: to=<[email protected]>, orig_to=<[email protected]>, relay=local, delay=18072, status=deferred (temporary failure. Command output: An Error Occurred ================= 401 Authorization Required ) Oct 4 20:53:14 hostname postfix/local[12079]: 0DDC943BD1: to=<[email protected]>, orig_to=<[email protected]>, relay=local, delay=19194, status=deferred (temporary failure. Command output: An Error Occurred ================= 401 Authorization Required ) -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
