That is what I thought, but I can only 'see' the privileged users in the web UI since we are using LDAP authentication. So if I go instead to Tools->Configuration->Global->Group Rights, I have already removed the rights for 'Everyone' and 'Unprivileged'. These two groups have no rights at all at the global level. The user groups we have defined are limited to privileged users, so this is why I am stumped removing the rights hasn't solved my problem.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ruslan Zakirov Sent: Thursday, October 06, 2011 8:54 AM To: Izz Abdullah Cc: [email protected] Subject: Re: [rt-users] skip the queue selection for unprivileged users Hi, Then SeeQueue and CreateTicket is granted to too many users. On Thu, Oct 6, 2011 at 3:44 PM, Izz Abdullah <[email protected]> wrote: > So I have removed all the rights from a 3.8.4 migrated database into 4.0.2 > for unprivileged users on all queues except the ‘General’ queue. I also > have set in the SiteConfig file the DefaultQueue to “General”, but > unprivileged users still receive a screen for ‘Queue selection’ when > creating a new ticket, AND it allows them to create tickets in queues other > than the General queue. > > > > I am a bit stumped on this. If I have removed the permissions, why can > unprivileged users still see and create tickets in other queues? > > > > We have, for example Queue1, Queue2, Queue3, etc. > > I don’t want them to see or access Queue1 – QueueN, but ONLY the General > Queue. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
