Just before I go off and start creating some custom fields and scrips, I wanted to get some opinions and views on how people are handling viewing of contact details for users.
RT privileges seem to be lacking in this area - essentially what I want is for helpdesk staff to be able to view things like office and mobile numbers of unprivileged users (I.E Customers). Ideally, I need this to be on a queue level or via groups so that a group of helpdesk users working a particular queue can only see contact details for the clients related to that queue. Another desired bit of functionality is allow for modification of client accounts just for a limited subset of a given helpdesk group so that they can add and modify contact details of the client account. All I can see relating to this is the global 'AdminUsers' right, which I don't really want to give out.. I was thinking maybe a few user custom fields (such as 'mobile') that are auto-populated via a scrip based on the content of the actual field and then setting permissions on these fields. How are other people doing this? Cheers, -- Richard Clark rich...@fohnet.co.uk
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