Hi,
I have a simple scrip that sets some default values during the creation of a
ticket.
The problem witht his scrip is that it's a little rough, it sets the values
even when somoen manually creates a ticket and fills in the fields (they get
overwritten).
Because of that I want the scrip to first check if the field isn't set
already, with that I'm kinda having a problem, checking if the field is NULL
doesn't seem to work...
What's the best way for checking if a Custom Field (in this case) isn't set?
I've tried these options but they don't seem to work:
Check if the field is empty:
if($self->TicketObj->FirstCustomFieldValue(Field => 'Type') = 'NULL') { do
something };
Since this field could contain the option Problem this if statement does
something when the ticket is set to Problem (for testing, but this doesn't
seem to work either):
if($self->TicketObj->FirstCustomFieldValue(Field => 'Type') =~ /^P/) { do
something );
And a bunch of varaiaties where I\ve either bumped against issues of syntax
not being recognised, etc. (things like neq, !=, NULL without quotes, etc.).
Does anyone have an example on how to do something similar? (check if a CF
is empty, if so then fill it with a value)
-- Bart
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