http://packages.ubuntu.com/oneiric/request-tracker4 shows they are going to release Ubuntu 11.10 Oneiric with RT 4.0.1 instead of 4.0.2.
I want to upgrade our RT3.8.7 which runs on 10.04LTS but want to get to the latest stable RT, not a version already months out of date. I also prefer not to upgrade the OS off LTS right now if I don't have to. What is the best option for getting to the latest RT that will be the least system administration? 1. Use apt preferences to pin request tracker to the stable request-tracker4 package (v4.0.1) offered with Oneiric and suffer that it is out of date ? 2. Add Debian Squeeze Backports source repository and install the request-tracker4 package (v4.0.2) ? Are there any problems / gotchas with installing a Debian backport on an Ubuntu system? http://packages.debian.org/en/squeeze-backports/request-tracker4 3. Manually install latest RT4 from source, configure, cpan, make deps, fix deps ? I am concerned that installing manually could end up putting some software in one place, but that same software may already be installed through the package system in some other place, creating conflicts or errors when they get out of sync. Also, installing manually seems to put much more burden on me personally for system maintenance and updates when that work should just be done as a feature of the OS's package system (apt-get update). Then later if the packages catch up and I want to switch to them, I have all this duplicate manually installed, untracked (and abandoned) software on the server. With the first 2 options trying to install the latest RT on an OS that is a year and a half old, am I just going to run into problems not being able to install or update to newer software packages because they are not going to be packaged for such an old OS? To get to the newest RT by package, should I be upgrading the whole OS as well? What are you other Ubuntu users planning to do to upgrade to or install RT4 and why? Allen -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
