Well it doesn't work for me in this callback. And you did put your 2 cents worth in at the end of that particular thread. Yes, it was over a year ago, but there isn't much literature, except for help from colleagues here, on the ModifyQuery syntax. Which I am not really getting a lot of help...just 'why did you do this'. I have tried multiple ways. And am still working on multiple ways, and emailing the list in the midst of trying different approaches.
I have even tried the noted: $$query = $$query . " new open resolved stalled rejected deleted"; (which seemed to work for other users) Direction is appreciated. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Thursday, October 13, 2011 9:25 AM To: [email protected] Subject: Re: [rt-users] help with ModifyQuery callback On Thu, Oct 13, 2011 at 08:40:51AM -0500, Izz Abdullah wrote: > and you didn't have anything to say in this user's request on why it doesn't > do anything either: > http://www.gossamer-threads.com/lists/rt/users/98262 I can't answer every question on the mailing list. That question is also from a year ago and a different version of RT. > which also touches on the $RT::Logger not working in his callback, if I could > get that to work, I wouldn't be bothering everyone here. A trivial Logger call in that callback works fine: transom:rt4.0.2 root# mkdir -p local/html/Callbacks/Hi/Search/Simple.html/ transom:rt4.0.2 root# vim local/html/Callbacks/Hi/Search/Simple.html/ModifyQuery transom:rt4.0.2 root# cat local/html/Callbacks/Hi/Search/Simple.html/ModifyQuery % RT->Logger->error("Hi") transom:rt4.0.2 root# ./sbin/standalone_httpd HTTP::Server::PSGI: Accepting connections at http://0:8992/ [Thu Oct 13 14:24:19 2011] [info]: Successful login for root from 127.0.0.1 (/opt/rt4.0.2/sbin/../lib/RT/Interface/Web.pm:660) [Thu Oct 13 14:24:19 2011] [error]: Hi (/opt/rt4.0.2/local/html/Callbacks/Hi/Search/Simple.html/ModifyQuery:1) -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
