This is a follow-up to my issue with the modification of the ModifyQuery
callback. Well, I have another callback that works beautifully, as expected:
SkipTransaction, and only allows the user to see the initial creation of the
ticket and any correspondence (comments are omitted). (By the way, I just
tried putting in the %init portion of Create.html directly a call of
$RT::Logger->debug("The current queue is " $Queue); after the rendering of the
ticket page before if ticket is clone, and I did NOT receive this in the RT
log. I would appreciate any assistance in debugging the debugger!
Here is the code for that callback with the Logger inserted:
<%init>
return if $session{'CurrentUser'}->Privileged;
my($myskip)=1;
if ($Transaction->Type =~ /^(Correspond|Create)$/) {
$myskip=0;
}
$RT::Logger->debug("The value of myskip is ",
$myskip);
$$skip=$myskip;
</%init>
<%args>
$Transaction => undef
$skip
</%args>
Now, for whatever reason, I am not seeing anything in the logs related to this.
I see all the authentication of the unprivileged user via LDAP, and the
rendering of attachments (text/html) for this ticket when viewed, but no "The
value of myskip is <0 or 1>"
Kevin pointed out there may be some issues with the install, but I have
installed this from source and it has been tested thoroughly, and so far, the
only flaw is the logger, and the fact that I can't seem to get the ModifyQuery
callback working.
Any ideas why the RT logger is not working within the callbacks and not working
for any calls I have added directly in the code? It works on calls which are
already in the code, and my format is the same...I would like to fix this, or
find the problem as soon as possible.
Thanks in advance.
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