Thanks Thomas..
Following lines of code did what I was looking for..
my $mimeObj = MIME::Entity->build(Description => "My Attachment",
Path =>
"/path/to/file/file.pdf",
Type => "application/pdf",
Encoding => "base64");
$mimeObj->attach(Path => "/path/to/file2/file2.pdf",
Type => "application/pdf",
Encoding => "base64");
My @retValues = $ticket->Create( Queue => 'My Queue', Subject => 'Create
Ticket with PDF ', MIMEObj => $mimeObj);
On 10/17/11 11:03 AM, "Thomas Sibley" <[email protected]> wrote:
>On 10/17/2011 01:47 PM, Srikumar Nair wrote:
>> I am trying to create a ticket with attachment thru the Perl APIs.
>>
>> I don't see a method in the RT::Ticket API for adding attachment during
>> ticket creation.
>>
>> When looking at the RT::Attachment API it says "This module should never
>> be instantiated directly by client code. it's an internal module which
>> should only be instantiated through exported APIs".
>>
>> So wondering how I can create a ticket with attachment.
>
>You need to construct a MIME entity and pass it in as the MIMEObj
>argument. There is a not terribly simple example of this in
>CreateTicket in RT::Interface::Web.
>
>Thomas
>--------
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>* San Francisco, CA, USA October 18 & 19, 2011
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--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
