On Tue, Oct 18, 2011 at 2:01 AM, Mayk Backus <[email protected]> wrote: > Hi Kenneth, > > thank you for the reply. I was looking into what i could do with > dashboards.. The subscription timing is run once a day only, or you need to > create more dashes ? The notification i need has to run every 5 minutes to > find a ticket. I think i would be better off with rt-crontool then ?
Yes. You would be better with crontool. As far as I remember Dashboards are mailed even if search is empty. > Regards, > > Mayk > > > On 10/17/11 9:05 PM, Kenneth Crocker wrote: > > Mayk, > > I like using Dashboards for this type of function. Create a search to give > you what you want and then create a Dashboard to run it and set up your > subscription for the timing. > > Kenn > LBNL > > On Mon, Oct 17, 2011 at 8:34 AM, Mayk Backus <[email protected]> wrote: >> >> Hi List, >> >> I'm new to RT, and i've spend a lot of time trying to get a feature >> working i'm used to having in otrs. >> >> We need several queues in RT, each queue needs to notify "queue members" >> when a ticket has gone by N amount of time without being worked on. >> Searching around i found the untouchedin script on the wiki. Trying several >> versions of the script, but all of them run into the same problem. rt-cron >> runs ok for others jobs, but when i run it for the untouchedin script it >> fails on : "Failed to load module RT::Condition::UntouchedInHours. (Can't >> locate RT/I18N/en_us.pm" . I checked the posting not having the complete >> script, trying the version suggested but to no avail. >> >> Having a look on a second system, pulling RT out of the ubuntu repo's , i >> see the I18N directory containing more files, but not the en_us.pm file. >> >> Trying to create workarounds with a script upping the priority , and a >> second rt-cron checking tickets with priorit higher then N commenting with a >> custom template works, kinda-ish.. The drawback here is that the >> ticketresponder needs to manually set back the priority to avoid being hit >> up by an e-mail notification he's not responding to fast. >> >> To me, the untouchedin script could do the trick, since (the way i >> understand i should work, but then agian, i'm a noob) it calculates the time >> since last response and the time the script is run. If a ticketresponder >> updates the ticket, the script does nothing. >> >> Can someone please point me in a direction to a sollution, i'm lost at the >> moment. >> My RT Version is 4.0.2 , running Ubuntu 10.04. >> >> Thank you in advance. >> >> regards >> >> Mayk Backus >> NLcom >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Barcelona, Spain November 28 & 29, 2011 > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
