my $user = RT::User->new( RT->SystemUser );
my ($status, $msg) = $user->Create( Name => $email, EmailAddress => $email );
RT->Logger->error("Couldn't create user: $msg") unless $status;On Wed, Oct 19, 2011 at 11:10 AM, Simon Walter <[email protected]> wrote: > Hi all, > > I'd like to find a way to import all of our past emails into RT. Right now we > are using Exchange and staff are making folders for every "ticket". They are > quite meticulous about this. Getting the emails out per folder is not what I'm > concerned about. I'd like to ask about the importing part. > > How can I bulk import emails? > > I'd like to put all emails that are in an Outlook folder with a ticket in RT > and mark that ticket as closed. I need these emails and customer data for > searches/reference. I don't want my users to have to have Outlook open just to > look up past customer data. > > I guess that brings me to my next question. Is there a way to import email > address / names to customers? > > BTW, I am prepared to do a fair amount of scripting and hacking to get this > done. I'm not expecting anything out of the box. > > Thanks, > > Simon > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Washington DC, USA October 31 & November 1, 2011 > * Barcelona, Spain November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
