Hi,
I'm not sure what you mean. Sounds like you want a hash to map values
in one set to values in other set.
Something like this:
my %map = (
'level' => 'queue',
...
);
my $qname = $map{ $level };
On Thu, Oct 20, 2011 at 12:40 AM, Srikumar Nair <[email protected]> wrote:
> I have a Custom Field on the Queue object called 'Support Level' with
> various support levels (Different Queue for different support levels)
> How can I choose the Queue (with Perl APIs) based on the Support Level I
> receive as input?
> I want to assign the Ticket to the correct queue during Ticket creation
> (BTW, I create Tickets with Perl APIs).
> Does any one has some Perl code snippets that uses the RT APIs?
> Thanks a bunch..
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Washington DC, USA — October 31 & November 1, 2011
> * Barcelona, Spain — November 28 & 29, 2011
>
--
Best regards, Ruslan.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
